All sales are final. Because fragrance is a personal-care product, we do not accept returns or offer refunds or exchanges on any purchase. 

Damaged or defective items. If your order arrives damaged, leaking, or with a faulty atomizer, email hello@mauche.com within 14 days of delivery with a photo and your order number. We'll replace the affected item at no cost. This is the one exception to our final-sale policy, and it applies to product condition on arrival — not scent preference.

Order errors on our side. If we ship the wrong item or cannot fulfill your order, we'll make it right with a replacement or a full refund of the affected item.

Wrong address / lost packages. Please double-check your shipping address at checkout — we can only update an address before the order ships. If a package is marked delivered but hasn't arrived, contact us within 7 days and we'll work with the carrier to investigate.

Questions before you buy? Email hello@mauche.com — we'd rather answer twice than have you order once unsure.